Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to stores@domain.com

Pre-Sales Questions

Yes it is.

No, We don't

All purchases at HaloThemes are covered by our "Money Back Guarantee Policy". If you're not satisfied with your themes and/or add-ons / plugins / extensions, we will try our very best to help you as much as possible.

In case our templates or extensions get any issue that we cannot help, we will refund the full price you paid immediately.

WHY A REFUND MAY NOT BE GIVEN

  • You don't want it after you've downloaded it.
  • The item did not meet your expectations.
  • You simply change your mind.
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item.
  • You ask for goodwill, or
  • You can no longer access the item because it has been removed / discontinue (we advise you to download items as soon as you have purchased them to avoid this situation).
  • Refund is not applicable on Custom Service (such as custom development works, consulting works and any order services we provide)

A REFUND MAY BE GIVEN

1. Product Not-As-Described

Such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customers false expectations or wishes are not honored.

2. Major Defects

Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Department. We keep the right to rectify the error or defect within 72 hours (exclude Sartuday and Sunday). Please note that our technicians can request temporary access to your server in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.

3. Item support extension not used

If you purchase an item support extension and request a refund of that extension before your existing item support expires, we will provide you with a refund of that item support extension.

Theme Questions

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file: belle-dolls-1.0.0-sections-ready.zip in the folder Ella Sections Ready 3.0.0, then you just need to upload annie-garden-1.0.0-sections-ready.zip file to your Shopify store.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Yes. You can turn on/off the animation in the Setting page.

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.

The theme package includes theme source, Photoshop design files, sample data and manual guide.

That is not a problem. You just need to modify the width/height ratio in theme settings.

Unable to find satisfactory answers ? Contact Support

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